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How Do I Return an Item from Macy's? - GetHuman Navigate to the Macy's Website: If you have established that your item is eligible for a return, you can start the process. The first step is to visit the company website. Once you have located the homepage, scroll down to the bottom of the screen, until you reach the lower navigation bar. Then, click on the "Returns" hyperlink, which you will ... Macy's Return Policy: Everything You Need (and Want) to Know Macy’s does not require you to have your original receipt when you make a return. The return policy doesn’t change if you’ve lost your receipt (or crumpled it up and threw it away). But, if you don’t have your receipt, you do need another way to prove you purchased the item. Store associated can look up your transaction if you give them: 1. Your fr... Macy's Return Policy - and what you need to know NOW! Macy's Optical allows returns within 30 days of purchase with an original receipt. Your rec...